Troubleshooting

Epsilon will not link with computer and following dialog box appears:

1. Click the Retry button.
2. Check that the epsilon is turned on.
3. Check the cable between computer and epsilon. Verify the computer comm port number matches the number in the dialog box.
4. Make sure that there are no other programs running that require the comm port specified for the epsilon.

The epsilon links with computer, but it does not take data (e.g., runs freeze at end of Quiet Time).

1. Go to the Experiment menu and click on Update Hardware. The epsilon program will close and the Update program will open.
2. Click on Send BAS-Epsilon Information File.
3. Contact BAS about the problem and send BAS the file, either by e-mail or fax.

The epsilon appears to have an electronics problem.

Perform the following analog electronics test.

1. Open a New Cyclic Voltammetry experiment, set the parameters as shown and then click Apply button.

   

2. Click the Cell button.

   

3. Check the Internal 10K-Ohm dummy cell box.
4. Click Apply, followed by Exit.
5. Run the experiment. The plot should be a sloping line going through 0 from -0.1 mA to 0.1 mA (as shown below).

   

If the epsilon passes this test, then the problem could be in the cell lead, but is more likely to be with the cell.

All l.e.d.s on front panel stay lit after power up.

Call BAS service.

Some techniques are marked demo.

If some techniques are marked demo, then they have not been enabled in that particular epsilon instrument. Contact BAS for price quote to add the additional techniques to the instrument.

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